1. The preview is free
We build your website preview at no cost. You pay nothing until you approve it and choose a plan. If you don't like the preview, you simply don't go ahead.
2. Cancel anytime from the app
Open the Plumo app and cancel your plan. Autopay stops straight away, and no further payments are taken. You can also ask us to cancel by emailing billing@getplumo.in from your registered email.
3. Monthly plans
- Autopay stops when you cancel.
- Your website stays live until the end of the month you have paid for.
- We don't give partial refunds for the rest of the month.
4. Yearly plans
- Autopay stops when you cancel, so you won't be charged for the next year.
- Your website stays live until the end of the year you have paid for.
- We don't refund unused months.
5. Domain fees
Once a domain is registered in your name, the registration fee is paid to the domain registry and cannot be refunded. The domain remains yours.
6. Failed payments
If an autopay payment fails, we retry it and send you reminders. If it is still unpaid [X] days after the failed payment, your website is paused until the payment is made. Pay the amount due and we will switch it back on.
7. Charged twice by mistake?
If you were charged twice for the same period, or charged after you cancelled, tell us. Once we confirm it, we refund the extra amount to your original payment method within 7 working days. Your bank may take a few more days to show it.
8. How to ask for help
Email billing@getplumo.in or WhatsApp +91 90968 96464 with your registered mobile number or email, the payment date and amount, and the reference number from your payment message if you have it.
This page is a plain-language summary prepared for Plumo; have it reviewed by your lawyer/CA before publishing.